Last updated: May 5, 2025
These Terms of Service ("Terms") constitute a legally binding agreement between you ("Subscriber" or "you") and Aqua Concierge LLC ("Aqua Concierge," "we," or "us") governing your access to and use of the Aqua Concierge platform, including all AI-powered features, integrations, and associated services (collectively, the "Service").
By creating an account, clicking "I Agree," or using the Service, you confirm that you have read, understood, and agree to be bound by these Terms. If you are using the Service on behalf of a business, you represent that you have authority to bind that business to these Terms.
Aqua Concierge provides an AI-powered salon management platform that includes:
You must be at least 18 years old and operate a legitimate salon, spa, or beauty business to use the Service. You agree to provide accurate, current, and complete information during registration and to keep your account credentials confidential. You are responsible for all activity that occurs under your account.
The Service is offered on a monthly subscription basis. Current plans and pricing are displayed on our pricing page. We reserve the right to change pricing with 30 days' advance notice.
Subscriptions are billed monthly in advance. All fees are non-refundable except as expressly stated in these Terms or required by applicable law. Payments are processed by Stripe. By providing payment information, you authorize us to charge your payment method on a recurring basis.
You may cancel your subscription at any time from your billing settings. Cancellation takes effect at the end of the current billing period. You will retain access to the Service until the end of the paid period. We do not provide prorated refunds for partial months.
We offer a 30-day money-back guarantee. If you are not satisfied with the Service within the first 30 days of your initial subscription, contact us at [email protected] for a full refund. Refunds are not available after 30 days or for subsequent billing periods.
You agree not to use the Service to:
You are solely responsible for ensuring that all SMS and voice communications sent through the Service comply with the Telephone Consumer Protection Act (TCPA), CAN-SPAM Act, and any other applicable telecommunications laws. This includes obtaining proper written consent from clients before sending automated messages. Aqua Concierge provides tools to help manage consent but does not assume legal responsibility for your compliance obligations.
The Service, including all software, AI models, designs, and content created by Aqua Concierge, is owned by Aqua Concierge LLC and protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable license to use the Service for your internal business purposes during your subscription.
You retain ownership of all data you input into the Service ("Your Data"). You grant us a license to use Your Data to provide and improve the Service.
The Service uses artificial intelligence to generate responses, recommendations, and content. AI-generated content may occasionally be inaccurate, incomplete, or inappropriate. You are responsible for reviewing AI-generated communications before they are sent to clients and for all content published through the Service. We do not warrant the accuracy or suitability of any AI-generated output.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, AQUA CONCIERGE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST REVENUE, OR LOSS OF DATA, ARISING FROM YOUR USE OF THE SERVICE. OUR TOTAL LIABILITY TO YOU FOR ANY CLAIM ARISING FROM THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.
You agree to indemnify and hold harmless Aqua Concierge, its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable attorneys' fees) arising from your use of the Service, your violation of these Terms, or your violation of any third-party rights.
We may suspend or terminate your account immediately if you violate these Terms, engage in fraudulent activity, or if required by law. Upon termination, your right to use the Service ceases. We will provide you with an opportunity to export your data for 30 days following termination, after which your data may be permanently deleted.
These Terms are governed by the laws of the State of Florida, without regard to conflict of law principles. Any disputes shall be resolved through binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, with proceedings conducted in Miami-Dade County, Florida. You waive any right to a jury trial or to participate in a class action lawsuit.
We may modify these Terms at any time. We will provide at least 14 days' notice of material changes via email or in-app notification. Your continued use of the Service after the effective date of changes constitutes acceptance of the updated Terms.